Citizen Surveys

2025 Citizen Satisfaction Survey

The nationally renowned ETC Institute conducted the City of College Station’s 2025 Citizen Satisfaction Survey from late April through May. All surveys and polls have flaws, but with a margin of error of +/- 4.8 percent at 95% confidence, the results are a statistically valid assessment of the views of our residents.

The survey includes a benchmark comparison of our services and perceptions with those of various Texas and U.S. cities in recent surveys. On average, College Station rated significantly higher on a national level in 21 of 23 areas. At the state level, College Station was rated higher in 22 of the 23 areas.

The overall numbers were positive, illustrating that a large majority of residents believe College Station is an exceptionally well-run city. Our ratings as a place to live (84% excellent/good), raise a family (83%), image/reputation (83%), quality of city services (75%), and customer service (81%) were considerably higher than the rest of the state and country.

In addition, about 86% of respondents rated their neighborhood as an excellent or good place to live, and about 8 in 10 would recommend College Station as a place to live.

Respondents assigned a high degree of importance to all 20 measured City services. The highest-rated services were fire (93%), trash and recycling (89%), police (86%), wastewater (86%), water (84%), library (80%), and electric (76%). The Police Department’s rating is a whopping 42 points higher than the state average.

Blog: Survey results reveal residents’ overall satisfaction, sense of security

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