Cancellation refunds more than 10 days: If the rental is cancelled, in writing, at least ten (10) days in advance of the originally scheduled date, a full refund of fees and deposits, including security deposit, will be returned to customer.
Cancellation refunds less than 10 days: If the rental is cancelled, in writing, less than ten (10) days but more than 48 hours in advance of the originally scheduled date, deposits, including security deposits, will be forfeited by the customer in favor of the City.
Cancellation refunds less than 48 hours: If the rental is cancelled, in writing, less than 48 hours in advance of the originally scheduled date, all fees and deposits, including security deposits, will be forfeited by the customer in favor of the City.
Cancellation due to inclement weather: At the sole discretion of the City, if the event cannot be held or rescheduled due to inclement weather, fees and deposits, including security deposit shall be refunded to customer.
Deposit refund post event: If the facility is left to standard and required keys (if applicable) are returned within 24 hours, the customer's deposit will be refunded.
All refunds are processed within 30 days of request by check. No cash refunds will be issued.