June 16-18: Local Issues (funding infrastructure, housing, political advocacy)
Citizen Surveys
2025 Citizen Satisfaction Survey
The nationally renowned ETC Institute conducted the City of College Station’s 2025 Citizen Satisfaction Survey from late April through May. All surveys and polls have flaws, but with a margin of error of +/- 4.8 percent at 95% confidence, the results are a statistically valid assessment of the views of our residents.
The survey includes a benchmark comparison of our services and perceptions with those of various Texas and U.S. cities in recent surveys. On average, College Station rated significantly higher on a national level in 21 of 23 areas. At the state level, College Station was rated higher in 22 of the 23 areas.
The overall numbers were positive, illustrating that a large majority of residents believe College Station is an exceptionally well-run city. Our ratings as a place to live (84% excellent/good), raise a family (83%), image/reputation (83%), quality of city services (75%), and customer service (81%) were considerably higher than the rest of the state and country.
In addition, about 86% of respondents rated their neighborhood as an excellent or good place to live, and about 8 in 10 would recommend College Station as a place to live.
Respondents assigned a high degree of importance to all 20 measured City services. The highest-rated services were fire (93%), trash and recycling (89%), police (86%), wastewater (86%), water (84%), library (80%), and electric (76%). The Police Department’s rating is a whopping 42 points higher than the state average.
Blog: Survey results reveal residents’ overall satisfaction, sense of security
Open-Ended Question Comments:
Past Survey Results
2019 - Final Report
2016 - Final Report
FlashVote Surveys
The City of College Station uses FlashVote to get quick, reliable feedback from residents. By sending short, one-minute surveys by text, email, or phone, the city can gather feedback in just 48 hours on local issues like roads, parks, and public services. City leaders use these results to figure out what matters most to the community and adjust their plans accordingly. For example, resident feedback on city communications directly led to the launch of the monthly "I Heart CS" digital newsletter.
Because the surveys reach a broad mix of residents, they help ensure decisions aren't just driven by the loudest voices in the room. Sharing the results right away lets residents see how a minute of their time translates into real local changes. Compared to traditional surveys, which can take months and cost tens of thousands of dollars, FlashVote gives city staff fast, useful reports while saving significant time and taxpayer money.
Flashvote Survey Results
June 27-28: Budget Priorities
April 11-12: Quality of Life
May 22-23: Transportation
June 29-30: Budget Process
Oct. 24-25: Housing
Dec. 7-8: City Communications