Compliments and Complaints

It is the policy of this department that all complaints against employees or the department, received from any source whether inside or outside the department, including anonymous complaints, will be documented and investigated. It is the intent of this policy to: 

1. Protect the employee, the community, and the department 
2. To identify and correct inappropriate behavior 
3. To identify and remedy procedural problems and 
4. To enhance the profession of law enforcement.

Those incidents, which involve a difference of opinion between a police officer and a citizen, solely over the guilt or innocence of an offense, shall not be investigated officially. Complainants in such cases shall be advised to pursue adjudication through the court system. 

Any person aware of the misconduct of a College Station Police Department employee may file a complaint. The complaint can be filed anytime by email, mail, in person or telephone. If you come into the department to file a complaint, you will usually meet with an available on duty supervisor. A CSPD Compliments and Complaints pamphlet is available in the lobby of the PD and City Hall for further information. The complaint will be thoroughly examined by the assigned investigator, reviewed by the chain of command and then forwarded to a Chief for the final disposition. The person who filed the complaint will be notified as to the results of the investigation. 

iaunit@cstx.gov
College Station Police Department
C/O Internal Affairs
800 Krenek Tap Road
College Station, Texas 77840
979.764.3600

Internal Affairs Annual Reports

Texas Government Code
Sec. 614.022. COMPLAINT TO BE IN WRITING AND SIGNED BY COMPLAINANT. To be considered by the head of a state agency or by the head of a fire department or local law enforcement agency, the complaint must be:
(1)  in writing; and
(2)  signed by the person making the complaint.