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Utility Customer Service

Utility Billing System Update: Important Information


Our new Utility Customer Portal for you to view bills and usage, make payments, and other changes to your account is now live.  Due to the high call volume, our phone system is experiencing longer hold times. For in-person assistance, you can visit our Utility Customer Service Lobby at 310 Krenek Tap Rd, College Station, Mon.-Fri., 8 a.m.-5 p.m.

During this initial phase, we've suspended late fees and disconnection charges. Your usage will be billed, but no additional fees.

Follow the step-by-step guide below for a smooth transition to our new system:

    Upgraded Utility Billing Software - Existing Customer Guide
    Your new account number will show in the first bill. If you would like to have customer portal access before then follow these steps:
    1. Visit Our Website: Go to CSU.cstx.gov.
    2. Create an Account: Even if you are an existing customer, you must sign up for a new account on our upgraded platform. Click on the sign-up option.



    3. Complete Registration: Fill in the required registration information, including your name, email and set a password.
    4. Confirmation Email: Wait for the confirmation email. It will be sent to the email address you provided during sign-up. Click on the verification link in the email to confirm your sign-up.
    5. Log In: Once confirmed, log in to your newly created account.
    6. Navigate to Enrollment tab: Click on the "enrollment" tab at the top.



    7. Enter Account Number: Input your new 10-digit account number. (You can find this on your latest bill or in a recent text from UCS.)
    8. Add Phone Number: Click Next, add a primary phone number associated with the account, and hit Complete.
    9. Access the Portal: Congratulations! You now have full access to the upgraded portal. 

    New to College Station? New Customer Connect Services Guide
    1. Visit Our Website: Go to CSU.cstx.gov.
    2. Create an Account: Click on the sign-up option.
    3. Complete Registration: Fill in the required registration information, including your name, email and set a password.
    4. Confirmation Email: Wait for the confirmation email. It will be sent to the email address you provided during sign-up. Click on the verification link in the email to confirm your sign-up.
    5. Log In: Once confirmed, log in to your newly created account.
    6. Navigate to Move in: Complete the form for move-in services. You will receive a reference number.
    7. Access the Portal: Once completed, click the enrollment button and you will have full access to the portal.


    Moving? Existing Customer Move Services Guide
    1. Visit Our Website: Go to CSU.cstx.gov.
    2. Create an Account: Click on the sign-up option.
    3. Complete Registration: Fill in the required registration information, including your name, email and set a password.
    4. Confirmation Email: Wait for the confirmation email. It will be sent to the email address you provided during sign-up. Click on the verification link in the email to confirm your sign-up.
    5. Log In: Once confirmed, log in to your newly created account.
    6. Navigate to Move in: Complete the form for move-in services. You will receive a reference number.
    7. Access the Portal: Once completed, click the enrollment button and you will have full access to the portal.

UTILITY CUSTOMER SERVICE

The City of College Station's Utility Customer Service office is open Monday-Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, roadway maintenance, and drainage. If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278.

NOTE: The city is only using Paymentus Corp. for online bill payments. Please do NOT utilize any other third-party application that claims to facilitate your utility bill payments. The city does not receive money from other applications and you would still be subject to disconnection for non-payment.

If you need financial assistance with bills, please call 2-1-1 or visit 211Texas.org

    ELECTRIC USAGE DATA
    College Station Utilities’ online portal allows customers to check their usage in 15-minute, hourly, or daily intervals. That means you don’t have to wait for the bill to know how much electricity you’re using. Instead, you can see your usage patterns and peak times in real-time and compare them to the daily minimum, average, and maximum temperatures.

    >> Click here for complete details.


    AUTO PAY
    Take these steps if you want your utility bills automatically processed for payment:

    • Click on the below Pay My Bill / View Account button.

    • Create a new customer login by clicking on Register Now, if you don't already have one. Once you have created your profile, you will need to add your utility account(s).

    • Enroll in Auto Pay.

    • If your utility account has a bill with a future due date, it will Auto Pay on that date. If your utility account has a bill with a due date in the past, make a manual payment after you have enrolled in Auto Pay.

    If you have questions or need assistance, please contact us.

    If you need financial assistance with bills, please call 2-1-1 or visit 211Texas.org
    TEXAS UTILITIES CODE
    The Texas Utilities Code, Chapter 182, provides that a customer may request that personal information (address, phone number, or social security number) and any information relating to the volume or units of utility usage, including amounts billed to or collected from, is kept confidential. By requesting utility service, you affirm you wish to keep all information confidential.

    If you want your personal information provided to the public upon request, please contact customer service at 979.764.3535 or email [email protected].


FORMS TO DOWNLOAD


Applications for these services may be made by phone, mail, fax, online or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill. The City is not responsible for agreements made between roommates. An Account Creation Fee of $30 is required for all accounts and will be billed on the first bill. 


Contact Information

Utility Customer ServiceP.O. Box 10230310 Krenek Tap Road979.764.3535 • 979.764-ePAY 979.764.3791 (fax)
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