You are now leaving the City of College Station websiteloading

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

    How do I report electric, water, wastewater outages or issues?
    Report power outages, water line breaks, wastewater spills and backups, and other electric, water or wastewater problems to 855.528.4278. Please have your CSU account number ready when you call.
    How can I pay my bill?
    Customers have 15 days from the date the bill is mailed to make payment. Accounts with past due balances are subject to disconnection. Our office must receive payment by the due date to avoid an additional fee. We do not go by postmark date on mailed payments. All payments should show your account number.

    Payment can be made through any of these options:

    Click here to pay with a debit/credit card online.

    • The city's automatic voice payment system: 979.764.ePAY (3729)

    • In-person at 310 Krenek Tap Road in College Station

    • Mail to P.O. Box 10230, College Station, TX, 77842

    • Contact a customer service representative at 979.764.3535

    NOTE: The city is only using Paymentus Corp. for online bill payments. Please do NOT utilize any other third-party application that claims to facilitate your utility bill payments. The city does not receive money from other applications and you would still be subject to disconnection for non-payment.
    What is the mailing address for utility payments?
    College Station Utilities
    P.O. Box 10230
    College Station, TX 77842

    Our office must receive payment by the due date to avoid an additional fee. We do not go by postmark date on mailed payments. All payments should show your account number.
    Where is the Utility Customer Service building?
    Utility Customer Services
    310 Krenek Tap Road
    College Station, TX 77840
    How can I save energy?
    Visit cstx.gov/energy to learn about rebate and conservation tips.
    Can I get a speaker on energy conservation/electric saftey?
    Please call 979.764.3724 or 979.764.6274.
    What is backflow and do I need a backflow prevention device?
    Click here to learn more about backflow prevention.

    You may also call 979.764.3662 / 979.764.3663 / 979.764.6312.
    How can I save water?
    Click here to learn more about saving water or call 979.764.6223.
    How can I schedule a water presentation or facility tour?
    A tour can be scheduled by emailing jnations@cstx.gov or calling 979.764.6223.

    Please click here to learn more.
    Where is the Wastewater Treatment Plant?
    Carter Creek Wastewater Treatment Plant
    2200 North Forest Parkway
    College Station, TX 7

    Please click here to learn more or call 979.764.3665.
    How do I locate utility lines?
    Click here to learn about locating underground utility lines. 
    How do I connect a new development to a water/wastewater line?
    Please visit our Planning & Development Services department online or call 979.764.3570.
City of College Station | All Rights Reserved | Powered by CivicLive | © 2020 Intrado Corporation.