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Utility Customer Service

Contact Information

Utility Customer ServiceP.O. Box 10230310 Krenek Tap Road979.764.3535 • 979.764-ePAY 979.764.3791 (fax)
The City of College Station's Utility Customer Service office is open Monday-Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, roadway maintenance, and drainage. If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278.

NOTE: The city is only using Paymentus Corp. for online bill payments. Please do NOT utilize any other third-party application that claims to facilitate your utility bill payments. The city does not receive money from other applications and you would still be subject to disconnection for non-payment.

The Texas Utilities Code, Chapter 182, provides that a customer may request that personal information (address, phone number, or social security number) and any information relating to the volume or units of utility usage, including amounts billed to or collected from, is kept confidential. By requesting utility service, you affirm you wish to keep all information confidential. If you want your personal information provided to the public upon request, please contact customer service at 979.764.3535 or email utilities@cstx.gov.


NOTICE FOR AUTO PAY CUSTOMERS

Our new utility customer portal went live on July 1 with enhanced features such as Auto Pay enrollment with either a bank account or credit card and the option to receive notifications before your utility bill due date.

Regardless of whether you are enrolling in Auto Pay for the first time or have been enrolled in the past, take these steps if you want your utility bills automatically processed for payment:

  • Click on the below Pay My Bill / View Account button.
  • Create a new customer login by clicking on Register Now.
  • Once you have created your profile, you will need to add your utility account(s).
  • Enroll in Auto Pay.
  • If your utility account has a bill with a future due date, it will Auto Pay on that date. If your utility account has a bill with a due date in the past, make a manual payment after you have enrolled in Auto Pay.
If you have questions or need assistance, please contact us. We appreciate your patience and understanding as we transition to our new customer portal.

If you need financial assistance with bills, please call 2-1-1. 

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Applications for these services may be made by phone, mail, fax, online or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill. The City is not responsible for agreements made between roommates. An Account Creation Fee of $30 is required for all accounts and will be billed on the first bill. 


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