Utilities
College Station Utilities is a leading utility providing high-quality, customer-owned services to citizens. We provide electric, water and wastewater services, and manage a 24-hour dispatch for residential and commercial customers in College Station.
Report power outages, water line breaks, wastewater spills and backups, and other electric, water or wastewater problems to 855.528.4278. Please have your CSU account number ready when you call. Click here for more details.
NOTE: The city is only using Paymentus Corp. for online bill payments. Please do NOT utilize any other third-party application that claims to facilitate your utility bill payments. The city does not receive money from other applications and you would still be subject to disconnection for non-payment.
Important Notice - Utility Customer Service Temporarily relocated
Utility Customer Service is temporarily located in the Municipal Court building at 300 Krenek Tap Road while its regular facility undergoes maintenance and repairs.
Front counter staff are available on the first floor in the Fire Administration lobby.
Need help or have questions? Call 979-764-3535, email utilities@cstx.gov or access your account through the customer portal.
Customer Service
The City of College Station's Utility Customer Service office is open Monday-Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, roadway maintenance, and drainage. If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278.
Our Utility Customer Portal is available for you to view bills and usage, make payments, and other changes to your utility account. We can be reached by telephone at 979-764-3535 Mon.-Fri. from 8 a.m.– 5 p.m. For in-person assistance, you can visit our Utility Customer Service Lobby at our temporarily location in the Municipal Court building at 300 Krenek Tap Road while our regular facility undergoes maintenance and repairs. Front counter staff are available on the first floor in the Fire Administration lobby, Mon.–Fri. from 8 a.m.– 5 p.m.
Applications for the services under forms to download may be made by phone, mail, fax, online or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill. The City is not responsible for agreements made between roommates. An Account Creation Fee of $30.90 is required for all accounts and will be billed on the first bill.
If you need financial assistance with bills, please call 2-1-1 or visit 211Texas.org.
Is your residential water service provided by a utility other than the City of College Station, but your address is connected to City of College Station sewer system? By providing at least 6-months of official water utility bills we can determine if you qualify for a lower monthly sewer service charge for those 6 months and going forward. Contact Utility Customer Service at utilities@cstx.gov for more information.