The Community Action Response Team (CART) provides customer assistance and emotional support to families who are dealing with stressful situations following a fire or other emergencies that require a resident to evacuate their home.
DESCRIPTION OF THE TEAM
|The College Station Fire Department Community Action Response Team is staffed by Citizen's Fire Academy Alumni. |
The team provides customer service to victims of fire emergencies and evacuations; and provides them with on-going assistance such as recovery information, shelter, packing boxes, clothes or any other needed items or services during and after an incident.
CART also locates and coordinates support from the community and other organizations and agencies for these victims.
The Community Action Response Team's goals are simply to come along side our neighbors and hold their hands through bad times and get them on the road to recovery.
- We establish a personal relationship with the victims.
- We strive to make them feel that we are there for them - not just for the emergency situation but compassionately and emotionally for them as well.
- We comfort and encourage them and provide ongoing information at the scene of the emergency.
- We identify their needs.
- We provide needed resources and services.
Public Education Officer
Office/Voice Mail: 979.764.3712