Utility Customer Service

                979-764-3535

If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278. Click here for more details.

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Effective April 1, the City of College Station has outsourced meter reading services for electric and water to Alexander’s Contract Services. What does this mean for College Station Utilities customers?

• No changes in the quality of service or how meters will be accessed to obtain readings.
   
• The changes you will see are the staff, the uniforms including the badge ID, and the mode of transportation.

This three-year contract was approved at the Feb. 25 City Council meeting as a solution to the substantial strain on staffing levels caused by the city’s growth. Alexander’s Contract Services has provided meter reading services to municipalities, water districts and other utility companies since 1968. They will also assist in completing connect and disconnect work orders during heavy move-in and move-out periods.

If you have any questions or concerns, please contact Utility Customer Service at utilities@cstx.gov or 979-764-3535.

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----> Have CSU sewage service, but Wellborn SUD water? Click here.

----> Current Electric Outage Map 

----> Make Online Payments and Maintain Account Information

----> Connect/Disconnect Services 
       

ONLINE FORMS

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• Sign Up for Wind Watts
  
• Sign Up for Bank Draft 
  
• Cancellation of Bank Draft 
  
• Request an Energy Audit
  
• Sign Up for Curbside Recycling
  
• CFL & LED Rebate Program
  
• Energy Back II Rebate Program

FORMS TO DOWNLOAD

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• Sign up for Budget Billing  (85kb)
  
• Change eBill email address  
  
• Add Authorized User to Account
  

• Commercial Account Application

CONTACT INFORMATION 

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Email us at utilities@cstx.gov and include the account holder's name and last four digits of the social security number for verification in the email.

The City of College Station's Utility Customer Service office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. We provide billing services for electric, water, sewer, garbage, and drainage.

Utility Customer Service 310 Krenek Tap Rd PO Box 10230 College Station, TX 77840   979.764.3535 | 800.849.6623 979.764-ePAY | 979.764.3791 (fax)

Applications for these services may be made by phone, mail, fax, Internet or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill.  (The City is not responsible for agreements made between roommates). A connect fee for electric and water service is required for all accounts and will be billed on the first bill.