Utility Customer Service

Utility Customer Service 310 Krenek Tap Rd PO Box 10230 College Station, TX 77840   979/764-3535 , 800/849-6623 979/764-ePAY , 979/764-3791 (fax)

Make Online Payments and Maintain Account Information

Residential Connect/Disconnect Services

CFL Rebate Program

Wind Watts Calculator

 Online System Help Information:

• Create PIN Help Document
• Online Payment Option Help Document

 Online Forms:

• Request for Residential Service Connect
• Request for Residential Service Disconnect
• Sign Up for Wind Watts
• Sign Up for eBill Notification
• Sign Up for Bank Draft 
• Cancellation of Bank Draft 
• Request an Energy Audit
• Sign Up for Curbside Recycling

Forms to Download:

• Sign up for Budget Billing  (85kb)
• Change eBill email address  
• Add Authorized User to Account
• Commercial Account Application

Email us:

• Contact College Station Utility Customer Service Office (be sure to include the account holder's name and last 4 digits of the social security number for verification in the email)

The City of College Station's Utility Customer Service office is open Monday through Friday from 8:00am to 5:00 pm and provides billing services for electric, water, sewer, garbage, and drainage.  Applications for these services may be made by phone, mail, fax, Internet or in person.  Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill.  (The City is not responsible for agreements made between roommates).  A connect fee for electric and water service is required for all accounts and will be billed on the first bill.