Utility Customer Service

                979-764-3535

If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278. Click here for more details. 

In preparation of daylight saving time, CSU’s streetlight vendor rolled out new code yesterday to the streetlight system. This code contained errors that have affected the schedule for streetlight operation in College Station, including many streetlights remaining on during the day. The vendor and CSU are diligently working to correct this error.

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EFFECTIVE JAN. 1, A ROADWAY MAINTENANCE FEE WILL APPEAR ON YOUR BILL
Approved by the city council in November, the monthly fee is assessed on residents and businesses based on traffic generated by each dwelling unit or business and is intended to help the city better maintain our road system. 

---> Click here to learn more.

Roadway Maintenance Fee Appeals and Payment Process

Roadway Maintenance Fee Appeals Process Form
 

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----> Have CSU sewage service, but Wellborn SUD water? Click here.

----> Current Electric Outage Map 

----> Make Online Payments and Maintain Account Information

----> Connect/Disconnect Services 
       

ONLINE FORMS

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• Sign Up for Wind Watts
  
• Sign Up for Bank Draft 
  
• Cancellation of Bank Draft 
  
• Request an Energy Audit
  
• Sign Up for Curbside Recycling
  
• CFL & LED Rebate Program
  
• Energy Back II Rebate Program

FORMS TO DOWNLOAD

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• Sign up for Budget Billing(85kb)
  
• Change eBill email address  
  
• Add Authorized User to Account
  

• Commercial Account Application

CONTACT INFORMATION 

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Email us at utilities@cstx.gov and include the account holder's name and last four digits of the social security number for verification in the email.

The City of College Station's Utility Customer Service office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. We provide billing services for electric, water, sewer, garbage, and drainage.

Utility Customer Service 310 Krenek Tap Rd PO Box 10230 College Station, TX 77840   979.764.3535 | 800.849.6623 979.764-ePAY | 979.764.3791 (fax)

Applications for these services may be made by phone, mail, fax, Internet or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill.  (The City is not responsible for agreements made between roommates). A connect fee for electric and water service is required for all accounts and will be billed on the first bill.