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Utility Customer Service

Utility Customer Service

If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278. Click here for more details. 

----> Have CSU sewage service, but Wellborn SUD water? Click here.

Current Electric Outage Map 

----> Make Online Payments and Maintain Account Information

----> Connect / Disconnect Services 

----> Electric Rates / Water & Wastewater Rates

----> Roadway Maintenance Fee




Email us at and include the account holder's name and last four digits of the social security number for verification in the email.

The City of College Station's Utility Customer Service office is open Monday through Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, and drainage.

Utility Customer Service
310 Krenek Tap Rd
PO Box 10230
College Station, TX 77840
979.764.3535 | 800.849.6623
979.764-ePAY | 979.764.3791 (fax)

Applications for these services may be made by phone, mail, fax, online or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill.  (The City is not responsible for agreements made between roommates). A connect fee for electric and water service is required for all accounts and will be billed on the first bill. Any connect date requested for July 1 or later will have an Account Creation Fee of $30, in place of the connect fee.  

Last updated: 5/7/2019 4:52:48 PM