The Bryan and College Station City Secretary Offices have won the Exemplary Five Star Award from the Texas Department of State Health Services for excellence in vital statistics reporting. Texas has more than 270 local registrars, and Bryan and College Station are two of only 19 entities to receive this prestigious award.
Local registrars' offices are scored based on timeliness of filing birth and death certificates with the state office, rate of rejection of filed records, training, registration management, security procedures, customer service and activities to improve medical certifiers' filings.
The Exemplary Five Star Award is the top award given by the State Health Services Department to local registrar offices. Bryan City Secretary/Local Registrar Mary Lynne Stratta and College Station City Secretary/Local Registrar Sherry Mashburn credit their staffs with winning this designation from the state.
"Bryan Deputy Registrar Cindy Vargas does an outstanding job serving our customers and seeing that birth and death records are filed promptly and correctly with the state,” Stratta said. “She maintains strict security measures that ensure confidentiality and protect against identity theft; plus, her customer service is second to none.”
Similar sentiment was expressed by Mashburn.
"Yvette Dela Torre's work as deputy registrar ensures that our customers — which includes hospitals, funeral homes, new parents, and families needing death certificates after the loss of a loved one — receive outstanding service while protecting the integrity of these vital records,” Mashburn said. “And Yvette receives a high level of support from Records Management Administrator Ian Whittenton and Administrative Support Assistant Raney Whitwell. We have a great team.”